standard domestic shipping
CARRIERS + TRANSIT TIME | Orders will ship via US Mail or UPS Ground and should arrive 3-5 days after ship date. tracking is provided.
INDIVIDUAL DROP SHIPPING | pricing available upon request, please request a quote
Smiling Tree Gifts cannot guarantee final delivery dates.
|
ORDER VALUE
|
LEAD TIME |
SHIP COST
|
| $1 - $20 |
ships 3-5 bus. days after payment and proof approval (plus 3-5 day transit) |
$8.95
|
| $21 - $199 |
ships 5-10 bus. days after payment and proof approval (plus 3-5 day transit) |
$15.95 |
|
$200 - $749
|
ships 5-10 bus. days after payment and proof approval (plus 3-5 day transit) |
$34.95 |
| $750 - $3,499 |
ships 5-10 bus. days after payment and proof approval (plus 3-5 day transit)
|
FREE |
| $3,500 - $9,999 |
ships 10-15 bus. days after payment and proof approval (plus 3-5 day transit) |
FREE |
| $10,000 or more |
please ask |
please ask |
rushed domestic shipping
We'll work just as fast as our human hands can to create and ship your gifts, based on the table below.
Smiling Tree Gifts cannot guarantee final delivery dates nor offer refunds on rush shipping due to transit-related delays.
|
ORDER VALUE
|
RUSH LEAD TIME |
RUSH SHIP COST
|
| $1 - $749 |
ships 3-5 bus. days after payment and proof approval (plus 2-3 day air transit) |
$145.00
|
| $750 - $3,499 |
ships 3-5 bus. days after payment and proof approval (plus 2-3 day air transit) |
$295.00 |
| $3,500 - $5,999 |
ships 5-10 bus. days after payment and proof approval (plus 2-3 day air transit) |
$435.00 |
| $6,000 or more |
please ask |
please ask |
individual drop shipping
Yes! We can ship individual gifts to your remote team around the world. We can even include a gift message. Pricing varies by product and destinations. Please
request a quote and we'll make it happen.
international shipping
LOCATIONS | we ship worldwide, but at this time our website only supports domestic shipping within the US. If you need your order shipped outside of the US, please get in touch prior to purchase.
INTERNATIONAL SHIPPING RATES | vary by quantity and destination. Please ask.
CUSTOMS FEES | your order may be subject to customs fees. Every country has different rules. Please contact your local customs office to inquire prior to your purchase. Smiling Tree Gifts is not responsible for any customs or other import fees and does not reimburse customers who incur customs fees.
EU VAT FEES | all orders shipped to EU member countries will be subject to the local rate of VAT in your country. VAT ranges from 17% to 27% not including any applicable duties or fees. Smiling Tree Gifts is not responsible for any VAT or other import fees and does not reimburse customers who incur such fees.
DELIVERY TIME | orders may take 2-8 weeks to arrive. We cannot speed up the transit time/customs clearance process. We do not guarantee actual delivery dates nor ship free replacements due to delayed/lost packages.
lifetime guarantee
Our products are well made with high quality materials and will last a lifetime. It's as simple as that.
If you ever have a quality issue with one of your
Smiling Tree products, no matter how long ago you received it,
let us know. We'll take care of both you and your product.
returns, exchanges, replacements
We hope you absolutely love every single product we create for you. That's why we pay extra attention to all the details around every product that leaves our woodshop.
RETURNS + EXCHANGES | Given the custom, made-to-order natural of all of our products, we do NOT accept returns or exchanges.
REPLACEMENTS | If any products are defective in any way, we'll happily replace them free of charge. If we made an engraving error on your order that was our fault, we'll also replace it. We do not replace items for free that were incorrectly engraved due to buyer error. We will bill you for the correctly engraved replacement product.
