Shipping + Lifetime Guarantee + Returns

Individual Drop Shipping

Yes! We can ship individual gifts to your remote team around the world. We can even include a gift message. Pricing varies by product and destinations. Please request a drop shipping quote and we'll make it happen.

Standard Domestic Shipping

CARRIERS + TRANSIT TIME

Orders will ship via UPS Ground (sometimes US Mail) and should arrive 3-5 days after ship date. Tracking is provided.

We cannot guarantee final delivery dates.

Order Value	Standard Lead Time	Ship Cost
Product Sample	Ships in 1-3 business days.	$9.00
$100-$749	Ships 6-8 business days AFTER PROOF IS APPROVED plus 3-5 day transit.	$39.00
$750-$5,999	Ships 8-10 business days AFTER PROOF IS APPROVED plus 3-5 day transit.	FREE
$6,000-$9,999	Ships 10-15 business days AFTER PROOF IS APPROVED plus 3-5 day transit.	FREE
$10,000 or more	Please inquire prior to purchase.	***

Rushed Domestic Shipping

We'll work just as fast as our human hands can to create and ship your gifts, based on the time table below.

We cannot guarantee final delivery dates nor offer refunds on rush shipping due to transit-related delays (That's in the hands of the carriers.)

Order Value	Rush Lead Time	Rush Ship Cost
$100-$499	Ships 3-5 business days AFTER PROOF IS APPROVED plus 2-3 day air transit.	$145.00
$500-$999	Ships 3-5 business days AFTER PROOF IS APPROVED plus 2-3 day air transit.	$295.00
$1,000-$2,499	Ships 3-5 business days AFTER PROOF IS APPROVED plus 2-3 day air transit.	$435.00
$2,500-$4,999	Ships 5-7 business days AFTER PROOF IS APPROVED plus 2-3 day air transit.	$625.00
$5,000-$7,499	Ships 7-9 business days AFTER PROOF IS APPROVED plus 2-3 day air transit.	$975.00
$7,500 or more	Please inquire prior to purchase.	***

International Shipping

Locations

We ship worldwide, but at this time our website only supports domestic shipping within the US. If you need your order shipped outside of the US, please get in touch prior to purchase.

International Shipping Rates

Vary by quantity and destination. Please inquire for more information.

Customs Fees

Your order may be subject to customs fees. Every country has different rules. Please contact your local customs office to inquire prior to your purchase. Smiling Tree Gifts is not responsible for any customs or other import fees and does not reimburse customers who incur customs fees.

EU VAT Fees

All orders shipped to EU member countries will be subject to the local rate of VAT in your country. VAT ranges from 17% to 27% not including any applicable duties or fees. Smiling Tree Gifts is not responsible for any VAT or other import fees and does not reimburse customers who incur such fees.

Delivery Time

Orders may take 2-8 weeks to arrive. We cannot speed up the transit time/customs clearance process. We do not guarantee actual delivery dates nor ship free replacements due to delayed/lost packages.

Our Lifetime Guarantee

Our products are well made with high quality materials and will last a lifetime. It's as simple as that.

If you ever have a quality issue with one of your Smiling Tree products, no matter how long ago you received it, let us know. We'll take care of both you and your product.

Returns, Exchanges, and Replacements

We hope you absolutely love every single product we create for you. That's why we pay extra attention to all the details around every product that leaves our woodshop.

RETURNS + EXCHANGES

Given the custom, made-to-order natural of all of our products, we do NOT accept returns or exchanges on products that are not defective and have been engraved according to the buyer's instructions.

DEFECTIVE PRODUCTS

If any products are found to be defective, we'll happily replace them free of charge. Contact us within 14 days of receiving your order and provide details and photos about the nature of the defects. If we deem the products to be defective, we will replace them within 14 days of the date you contacted us. (Natural variations, markings, and grain patterns in wood are not considered defects. Engraving errors are also not considered defects.)

ENGRAVING ERRORS

If we made an engraving error on your order that was our fault, we'll replace it free of charge. If products are engraved incorrectly due to buyer error, we will not replace products for free. We will bill you at full price for the correctly engraved replacement products. We provide digital proofs for all orders prior to production reduce the chances of products being engraved incorrectly.